Grievance Redressal Mechanism
Last Updated: March 2026
1. Introduction
The Guardian Chronicle Private Limited is committed to addressing your concerns and complaints in a fair, transparent, and timely manner. This Grievance Redressal Mechanism is established in compliance with:
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Digital Personal Data Protection Act, 2023
- Consumer Protection Act, 2019
2. Types of Grievances
We address grievances related to:
Editorial Grievances
- Factual errors in articles
- Defamatory or offensive content
- Privacy violations in news coverage
- Bias or lack of fairness in reporting
- Objectionable photographs or media
Privacy and Data Protection Grievances
- Unauthorized use of personal data
- Data breach concerns
- Requests for data access, correction, or deletion
- Consent-related issues
Subscription and Billing Grievances
- Payment disputes
- Subscription access issues
- Refund requests
- Billing errors
Technical Grievances
- Website/app access issues
- E-paper download problems
- Account-related technical issues
3. Grievance Officers
Editorial Grievance Officer
For complaints related to news content, articles, and editorial matters.
Mr. Rajesh Kumar
Senior Editor
Email: editor.grievance@theguardianchronicle.com
Phone: +91-651-2331234 (Ext. 101)
Privacy Grievance Officer / Data Protection Officer
For complaints related to personal data and privacy concerns under DPDP Act, 2023.
Ms. Priya Sharma
Data Protection Officer
Email: dpo@theguardianchronicle.com
Phone: +91-651-2331234 (Ext. 102)
Billing Grievance Officer
For complaints related to subscriptions, payments, and refunds.
Mr. Amit Verma
Subscription Manager
Email: billing.grievance@theguardianchronicle.com
Phone: +91-651-2331234 (Ext. 103)
4. How to File a Grievance
4.1 Online Submission
Email the appropriate Grievance Officer with the following information:
- Your full name and contact details
- Description of the grievance with specific details
- Relevant article URL, transaction ID, or account information
- Supporting documents or evidence (if applicable)
- Expected resolution
4.2 Written Submission
You may also send a written complaint to:
Grievance Redressal Cell
The Guardian Chronicle Private Limited
3rd Floor, Satya Chambers, Opp. Radisson Blu
Ranchi, Jharkhand 834001, India
5. Resolution Timeline
| Stage | Timeline |
|---|---|
| Acknowledgement of receipt | Within 24 hours |
| Initial response/assessment | Within 3 working days |
| Resolution (standard grievances) | Within 15 days |
| Resolution (complex grievances) | Within 30 days |
Note: Timelines are indicative. Complex cases may require additional time, and you will be informed of any delays.
6. Escalation Process
If you are not satisfied with the resolution provided by the Grievance Officer:
- Level 1 - Grievance Officer: File complaint with the relevant Grievance Officer (as detailed above).
- Level 2 - Senior Management: If unsatisfied, escalate to the Managing Director at md@theguardianchronicle.com
- Level 3 - External Authorities: You may approach:
- Press Council of India (for editorial grievances)
- Data Protection Board of India (for privacy grievances under DPDP Act)
- Consumer Forum (for consumer-related grievances)
7. Self-Regulatory Organization
As a digital news publisher, The Guardian Chronicle adheres to the self-regulatory mechanism under the IT Rules, 2021. Unresolved editorial grievances may be referred to our self-regulatory body.
Details of the self-regulatory organization will be published on this page once designated.
8. Contact Information
Registered Office:
The Guardian Chronicle Private Limited
3rd Floor, Satya Chambers, Opp. Radisson Blu
Ranchi, Jharkhand 834001, India
General Inquiries: grievance@theguardianchronicle.com
Phone: +91-651-2331234